Grace Period: A grace period of 2 days from the time of payment is provided. Refund requests must be submitted within this 2-day window.
Credit Usage: Once even a single credit has been used to generate content, the purchase becomes non-refundable.
All payment and refund authorities are held by the App Store, making it difficult for the DioneAI team to process refunds due to Apples policies.
Refund requests must be made directly to the Apple App Store by clicking on this link, and more details can be found at the link below.
For refund requests related to Google Play Store payments, please submit your request through Google Play Store by following the guidance on the Google Play Store customer service page below!
For refund requests related to Web payments, please send your email(your account email) to our email
support@dioneai.com